Is Your Patient Data Ready for TurnUp?

To get the most out of TurnUp, it is important that patient information in your PMS system is complete and up to date before going live.

The more complete the patient data, the greater the chance that patients can be reached when an appointment becomes available.

✅ Patient Data Checklist

Mobile phone number available
☐ Every patient has a valid mobile phone number in their patient record.

This is required for SMS messages and last-minute appointment invitations.

Email address available
☐ Every patient has a registered email address.

Patients with both a mobile number and an email address are more likely to receive notifications on time.

Contact details up to date
☐ Outdated or incorrect phone numbers and email addresses have been updated.

Patients informed about TurnUp
☐ Patients know they may receive invitations through SMS, email, or the TurnUp app.

Why is this important?

TurnUp can only communicate using the contact details available in your PMS system.

Practices with complete patient information and an active waiting list typically achieve the best results when filling last-minute appointments.

💡 Tip: Ask patients to verify their mobile number and email address during every interaction.