--- title: "Checking Your PMS Synchronization: Is My Integration Active?" description: sync --- [Skip to content](https://helpdesk.turnup.world/en/practice/checking-your-pms-synchronization-is-my-integration-active#main-content) - [English](https://helpdesk.turnup.world/en/practice/checking-your-pms-synchronization-is-my-integration-active) - [Français](https://helpdesk.turnup.world/fr/cabinet/vérifier-la-synchronisation-pms-mon-intégration-est-elle-active-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/pms-synchronisatie-controleren-is-mijn-koppeling-actief) English Show submenu for translations [![MicrosoftTeams-image (28).png\]](https://helpdesk.turnup.world/hs-fs/hubfs/MicrosoftTeams-image%20(28).png?width=85&height=85&name=MicrosoftTeams-image%20(28).png)](https://app.turnup.be) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/practice/checking-your-pms-synchronization-is-my-integration-active) - [Français](https://helpdesk.turnup.world/fr/cabinet/vérifier-la-synchronisation-pms-mon-intégration-est-elle-active-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/pms-synchronisatie-controleren-is-mijn-koppeling-actief) English Show submenu for translations - [Ga terug naar TurnUp](https://app.turnup.be/) [Ga terug naar TurnUp](https://app.turnup.be/) Looking for help? Choose a category below or use the search bar. - There are no suggestions because the search field is empty. 1. [Practice Helpdesk](https://helpdesk.turnup.world/en/practice?hsLang=en) 2. [Integration & synchronization](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en) June 12, 2026 # Checking Your PMS Synchronization: Is My Integration Active? ## Is My PMS Integration Working Correctly? Are you unsure whether the connection between your PMS system and TurnUp is working correctly? There are several simple checks you can perform yourself. #### Possible Signs of a Synchronization Issue You may be experiencing a synchronization problem if: - New appointments do not appear in TurnUp. - Cancelled appointments remain visible in TurnUp. - New practitioners do not appear in TurnUp. - Patient information is not up to date. - Last-minute appointments are not being created despite available time slots. - A practitioner or calendar is missing in TurnUp. #### What Can You Check Yourself? **Review Recent Changes** If you recently added or modified an appointment, patient, or practitioner in your PMS system, verify whether the change is visible in TurnUp. **Check New Practitioners** If a new practitioner does not appear in TurnUp, verify that they were created correctly and are active in your PMS system. **Check Calendars** If appointments seem to be missing, verify that the correct calendars are being used within your PMS system. **Check Patient Details** If patients are not receiving notifications or invitations, verify that their mobile phone number and email address are correctly registered. #### When Should You Contact Support? Please contact our support team if: - Changes made in your PMS system are not reflected in TurnUp. - Appointments are missing or displayed incorrectly. - Practitioners or calendars are not appearing. - You suspect that data is not synchronizing correctly. To help us investigate quickly, please provide: - The PMS system you are using. - A description of the issue. - Screenshots from both your PMS system and TurnUp. - The name of the affected patient, practitioner, or appointment (if applicable). 📧 **support@turnup.be** 💡 **Tip:** The more specific information you provide, the faster we can investigate the issue. - [Getting Started With TurnUp](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#main-content) - [Getting started with TurnUp](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#getting-started-with-turnup) - [Billing & Pricing](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#billing-pricing) - [TurnUp For Providers](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#turnup-for-providers) - [Integration & synchronization](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#main-content) - [TurnUp World x Progenda](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-progenda) - [TurnUp World x Exquise NextGen](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-exquise-nextgen) - [TurnUp World x Dentally](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentally) - [TurnUp World x DentAdmin](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentadmin) - [Waitlist & Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#main-content) - [Waitlist](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#waitlist) - [Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#patients) - [Last-minute appointments](https://helpdesk.turnup.world/en/practice/last-minute-appointments?hsLang=en) - [Reminders & No-Show Management](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#main-content) - [No-Show Follow-Up](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#no-show-follow-up) - [AI Outbound Callcenter](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#ai-outbound-callcenter) - [Settings & Administration](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#main-content) - [Employees](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#employees) - [Treatments](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#treatments) - [Organization](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#organization) - [Insights & Reporting](https://helpdesk.turnup.world/en/practice/insights-reporting?hsLang=en) - [Mobile App](https://helpdesk.turnup.world/en/practice/mobile-app?hsLang=en) - [Support](https://helpdesk.turnup.world/en/practice/support?hsLang=en#main-content) - [Technical issues](https://helpdesk.turnup.world/en/practice/support?hsLang=en#technical-issues) - [TurnUp Academy](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#main-content) - [Account & Access](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#account-access) - [Courses & Learning paths](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#courses-learning-paths) - [TurnUp Legacy](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#main-content) - [General operation & demo](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#general-operation-demo) - [Creating & managing last-minute appointments](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#creating-managing-last-minute-appointments) - [Cancelling & troubleshooting last-minutes](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#cancelling-troubleshooting-last-minutes) - [Issues with linking & processing](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#issues-with-linking-processing) - [Help for Your Patients](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#main-content) - [Registration & Enrollment](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#registration-enrollment) - [Appointments & Notifications](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#appointments-notifications) [![Logo\_white-01](https://helpdesk.turnup.world/hs-fs/hubfs/Logo_white-01.png?width=85&height=85&name=Logo_white-01.png "Logo_white-01")](https://www.turnup.world?hsLang=en) TurnUp World Knowledge Base Copyright © 2025, TurnUp BV