Checking Your PMS Synchronization: Is My Integration Active?

Are you unsure whether the connection between your PMS system and TurnUp is working correctly? There are several simple checks you can perform yourself.

Possible Signs of a Synchronization Issue

You may be experiencing a synchronization problem if:

• New appointments do not appear in TurnUp.
• Cancelled appointments remain visible in TurnUp.
• New practitioners do not appear in TurnUp.
• Patient information is not up to date.
• Last-minute appointments are not being created despite available time slots.
• A practitioner or calendar is missing in TurnUp.

What Can You Check Yourself?

Review Recent Changes
If you recently added or modified an appointment, patient, or practitioner in your PMS system, verify whether the change is visible in TurnUp.

Check New Practitioners
If a new practitioner does not appear in TurnUp, verify that they were created correctly and are active in your PMS system.

Check Calendars
If appointments seem to be missing, verify that the correct calendars are being used within your PMS system.

Check Patient Details
If patients are not receiving notifications or invitations, verify that their mobile phone number and email address are correctly registered.

When Should You Contact Support?

Please contact our support team if:

• Changes made in your PMS system are not reflected in TurnUp.
• Appointments are missing or displayed incorrectly.
• Practitioners or calendars are not appearing.
• You suspect that data is not synchronizing correctly.

To help us investigate quickly, please provide:

• The PMS system you are using.
• A description of the issue.
• Screenshots from both your PMS system and TurnUp.
• The name of the affected patient, practitioner, or appointment (if applicable).

📧 support@turnup.be

💡 Tip: The more specific information you provide, the faster we can investigate the issue.