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An error message appears – what should I do?

Error messages can be frustrating, but most of the time they are easy to fix. Here’s what to do when TurnUp shows an error message.

What to do when you see an error?

  1. 📸 Take a screenshot of the error message

  2. 📝 Write down or copy the error code or message

  3. 🔄 Try the action again

Common error types

- Unable to Schedule the Last-Minute Appointment

Check whether the practitioner's schedule is correctly configured and synchronized with your PMS system. Also verify that the selected time slot is still available.

- No Patients Visible on the Waiting List

Check whether your waiting list contains patients who match the selected filters, such as treatment type, appointment duration, or language preference. Expanding the filters may help display more results.

- SMS Not Sent

Verify that the patient's mobile phone number has been entered correctly. Also check whether you still have sufficient SMS credits available under Settings → SMS.

- Synchronization Failed

Restart the TurnUp integration with your PMS system. If you are using Exquise, make sure the background application is running. If the issue persists, please contact our support team.

- Insufficient Permissions

Your account may not have the required user permissions. Ask an administrator to review your access rights via Settings → Employees.

When to contact us?


If the issue persists or occurs for multiple users, please report it: