--- title: What does the status “Potential No-Show” mean? description: No show --- [Skip to content](https://helpdesk.turnup.world/en/practice/wat-betekent-de-status-potentiële-no-show#main-content) - [English](https://helpdesk.turnup.world/en/practice/wat-betekent-de-status-potenti%C3%ABle-no-show) - [Français](https://helpdesk.turnup.world/fr/cabinet/wat-betekent-de-status-potentiële-no-show) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/wat-betekent-de-status-potentiële-no-show) English Show submenu for translations [![MicrosoftTeams-image (28).png\]](https://helpdesk.turnup.world/hs-fs/hubfs/MicrosoftTeams-image%20(28).png?width=85&height=85&name=MicrosoftTeams-image%20(28).png)](https://app.turnup.be) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/practice/wat-betekent-de-status-potenti%C3%ABle-no-show) - [Français](https://helpdesk.turnup.world/fr/cabinet/wat-betekent-de-status-potentiële-no-show) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/wat-betekent-de-status-potentiële-no-show) English Show submenu for translations - [Ga terug naar TurnUp](https://app.turnup.be/) [Ga terug naar TurnUp](https://app.turnup.be/) Looking for help? Choose a category below or use the search bar. - There are no suggestions because the search field is empty. 1. [Practice Helpdesk](https://helpdesk.turnup.world/en/practice?hsLang=en) 2. [Reminders & No-Show Management](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en) 3. [No-Show Follow-Up](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#no-show-follow-up) January 27, 2026 # What does the status “Potential No-Show” mean? ## TurnUp helps you predict which appointments are at risk of becoming a no-show. This status is not random—it is generated through an intelligent analysis that assesses the likelihood of patient attendance. ### 📊 How TurnUp classifies appointments TurnUp makes a distinction between two types of appointments: - **High-risk appointment =** More than 50% chance of becoming a no-show - **Low-risk appointment =** 50% or less chance of becoming a no-show All appointments marked as *potential no-show* are visible in the No-Show module. ### 🧠 How is this status determined? The **Potential No-Show** status is calculated using an advanced AI model that combines historical data with real-time context. #### 1. **Historical patient data** - Appointment history from scheduling and patient management software (e.g. DentAdmin, CareConnect, etc.) - Previous no-shows or late cancellations - Confirmation behaviour in past appointments #### 2. **Real-time contextual factors (22+ data points)** - Appointment time - Day of the week - Type of treatment - Practice location & distance - Current traffic conditions - Weather conditions (rain, heat, snow) - And many more... This combined analysis results in a **probability score**. This score indicates how likely it is that a patient will not attend the appointment and allows TurnUp to automatically assign the correct risk level and apply the appropriate follow-up. ### 🎯 Purpose of this status The Potential No-Show status helps practices to: - Predict which patients are less likely to attend - Identify and highlight high-risk appointments - Trigger timely manual follow-up by the practice This status works hand in hand with TurnUp’s automated follow-up communication. Read our article about [**follow-up communication**](https://helpdesk.turnup.world/en/turnupworldknowledgebase/standaard-herinneringsproces-v%C3%B3%C3%B3r-de-afspraak) to learn how TurnUp handles high-risk and low-risk appointments to keep your agenda full. ### ✅ **Benefits for your practice** - Fewer surprises in your schedule - Earlier visibility into potential problems - More effective follow-up and fewer no-shows - [Getting Started With TurnUp](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#main-content) - [Getting started with TurnUp](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#getting-started-with-turnup) - [Billing & Pricing](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#billing-pricing) - [TurnUp For Providers](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#turnup-for-providers) - [Integration & synchronization](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#main-content) - [TurnUp World x Progenda](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-progenda) - [TurnUp World x Exquise NextGen](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-exquise-nextgen) - [TurnUp World x Dentally](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentally) - [TurnUp World x DentAdmin](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentadmin) - [Waitlist & Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#main-content) - [Waitlist](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#waitlist) - [Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#patients) - [Last-minute appointments](https://helpdesk.turnup.world/en/practice/last-minute-appointments?hsLang=en) - [Reminders & No-Show Management](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#main-content) - [No-Show Follow-Up](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#no-show-follow-up) - [AI Outbound Callcenter](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#ai-outbound-callcenter) - [Settings & Administration](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#main-content) - [Employees](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#employees) - [Treatments](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#treatments) - [Organization](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#organization) - [Insights & Reporting](https://helpdesk.turnup.world/en/practice/insights-reporting?hsLang=en) - [Mobile App](https://helpdesk.turnup.world/en/practice/mobile-app?hsLang=en) - [Support](https://helpdesk.turnup.world/en/practice/support?hsLang=en#main-content) - [Technical issues](https://helpdesk.turnup.world/en/practice/support?hsLang=en#technical-issues) - [TurnUp Academy](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#main-content) - [Account & Access](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#account-access) - [Courses & Learning paths](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#courses-learning-paths) - [TurnUp Legacy](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#main-content) - [General operation & demo](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#general-operation-demo) - [Creating & managing last-minute appointments](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#creating-managing-last-minute-appointments) - [Cancelling & troubleshooting last-minutes](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#cancelling-troubleshooting-last-minutes) - [Issues with linking & processing](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#issues-with-linking-processing) - [Help for Your Patients](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#main-content) - [Registration & Enrollment](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#registration-enrollment) - [Appointments & Notifications](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#appointments-notifications) [![Logo\_white-01](https://helpdesk.turnup.world/hs-fs/hubfs/Logo_white-01.png?width=85&height=85&name=Logo_white-01.png "Logo_white-01")](https://www.turnup.world?hsLang=en) TurnUp World Knowledge Base Copyright © 2025, TurnUp BV