--- title: Where can I find all sent communication? description: Where can I find all sent communication? --- [Skip to content](https://helpdesk.turnup.world/en/practice/where-can-i-find-all-sent-communication#main-content) - [English](https://helpdesk.turnup.world/en/practice/where-can-i-find-all-sent-communication) - [Français](https://helpdesk.turnup.world/fr/cabinet/où-puis-je-retrouver-toute-la-communication-envoyée-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/waar-vind-ik-alle-verstuurde-communicatie-terug) English Show submenu for translations [![MicrosoftTeams-image (28).png\]](https://helpdesk.turnup.world/hs-fs/hubfs/MicrosoftTeams-image%20(28).png?width=85&height=85&name=MicrosoftTeams-image%20(28).png)](https://app.turnup.be) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/practice/where-can-i-find-all-sent-communication) - [Français](https://helpdesk.turnup.world/fr/cabinet/où-puis-je-retrouver-toute-la-communication-envoyée-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/waar-vind-ik-alle-verstuurde-communicatie-terug) English Show submenu for translations - [Ga terug naar TurnUp](https://app.turnup.be/) [Ga terug naar TurnUp](https://app.turnup.be/) Looking for help? Choose a category below or use the search bar. - There are no suggestions because the search field is empty. 1. [Practice Helpdesk](https://helpdesk.turnup.world/en/practice?hsLang=en) 2. [Reminders & No-Show Management](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en) 3. [No-Show Follow-Up](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#no-show-follow-up) September 1, 2026 # Where can I find all sent communication? ## The Communication page is the overview of every message your practice sends to patients: reminders, waitlist invitations and last-minute invitations, all in one place. Every message your practice sends is here, in one place: searchable by patient, filterable by type, channel and status. No more digging through appointments or patient cards — one page with the full picture. ### 📍 Where to find the Communication page 1. Go to the TurnUp application. 2. Click **Communication** in the menu. 3. You'll immediately see every sent and scheduled message, newest first. ### 🔍 Finding a patient quickly Use the search bar at the top: you can search by name, phone number or email address (at least 3 characters). This shows you the full communication history for that one patient in a single view. ### 🧰 Filtering on what you're looking for Each row on this page is one message. At the top of the list you'll find several filters, which you can combine freely: - **Channel**: email, SMS, or app message. - **When**: the period in which the message was sent. - **Source**: the type of message — for example a reminder (high or low risk), a waitlist invitation, or a last-minute invitation. - **Delivery**: where the message stands in its sending process (sent, delivered, failed, etc.). - **Result**: how the patient responded to the message. This is about the patient: did they confirm, cancel, or actually take the last-minute slot? A message can perfectly well show Delivered while the result is still empty — the patient simply hasn't responded yet. - **View**: choose which columns you see in the table. ### ⚡ Bonus: filling a cancelled slot right away At the top of the page you'll see right away if there's a cancelled slot still waiting to be filled. From there, you can send a last-minute invitation to the waitlist in one click, without leaving the page. ![](https://helpdesk.turnup.world/hs-fs/hubfs/image-png-Sep-01-2026-06-01-29-0406-AM.png?width=967&height=139&name=image-png-Sep-01-2026-06-01-29-0406-AM.png) ### 🔎 Checking the communication timeline Click a row to open it and see the full course of that one message: when it was sent, when the patient opened it, and whether and when they responded. That's your proof in a discussion: you show not just that something was sent, but whether the patient actually saw it. ![communicatietijdlijn](https://helpdesk.turnup.world/hs-fs/hubfs/communicatietijdlijn.png?width=383&height=544&name=communicatietijdlijn.png) ### 🚀 What's in it for you - You answer "has this patient already received this?" in seconds, without having to search anywhere else. - You spot failed messages (Failed, Expired) right away, so you can call the patient yourself instead of waiting for them to call you. - If a patient complains about a missed reminder, you have the proof right there: sent, delivered, opened, or not. Any questions? Check the helpdesk or get in touch with [TurnUp support](https://www.turnup.world/support/?hsLang=en). 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