--- title: Trouble Logging In to TurnUp Academy description: Academy --- [Skip to content](https://helpdesk.turnup.world/en/practice/trouble-logging-in-to-turnup-academy#main-content) - [English](https://helpdesk.turnup.world/en/practice/trouble-logging-in-to-turnup-academy) - [Français](https://helpdesk.turnup.world/fr/cabinet/problèmes-de-connexion-à-turnup-academy) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/problemen-met-inloggen-op-turnup-academy) English Show submenu for translations [![MicrosoftTeams-image (28).png\]](https://helpdesk.turnup.world/hs-fs/hubfs/MicrosoftTeams-image%20(28).png?width=85&height=85&name=MicrosoftTeams-image%20(28).png)](https://app.turnup.be) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/practice/trouble-logging-in-to-turnup-academy) - [Français](https://helpdesk.turnup.world/fr/cabinet/problèmes-de-connexion-à-turnup-academy) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/problemen-met-inloggen-op-turnup-academy) English Show submenu for translations - [Ga terug naar TurnUp](https://app.turnup.be/) [Ga terug naar TurnUp](https://app.turnup.be/) Looking for help? Choose a category below or use the search bar. - There are no suggestions because the search field is empty. 1. [Practice Helpdesk](https://helpdesk.turnup.world/en/practice?hsLang=en) 2. [TurnUp Academy](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en) 3. [Account & Access](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#account-access) June 17, 2026 # Trouble Logging In to TurnUp Academy ## Unable to Sign In? If you are unable to access TurnUp Academy, please review the following checks. Forgot Your Password? 1. Click **Forgot Password** 2. Enter your email address 3. Follow the instructions in the email 💡 Also check your spam folder. No Invitation Received Have you not received your activation email? Check: - Your spam folder - Whether you are using the correct email address Still unable to find it? Contact support. **Account Not Active?** Access to TurnUp Academy is managed by the CX team. 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