--- title: Patients disappear from the waiting list. description: Patients disappear from the waiting list. --- [Skip to content](https://helpdesk.turnup.world/en/practice/patients-disappear-from-the-waiting-list#main-content) - [English](https://helpdesk.turnup.world/en/practice/patients-disappear-from-the-waiting-list) - [Français](https://helpdesk.turnup.world/fr/cabinet/les-patients-disparaissent-de-la-liste-dattente) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/patiënten-verdwijnen-uit-de-wachtlijst) English Show submenu for translations [![MicrosoftTeams-image (28).png\]](https://helpdesk.turnup.world/hs-fs/hubfs/MicrosoftTeams-image%20(28).png?width=85&height=85&name=MicrosoftTeams-image%20(28).png)](https://app.turnup.be) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/practice/patients-disappear-from-the-waiting-list) - [Français](https://helpdesk.turnup.world/fr/cabinet/les-patients-disparaissent-de-la-liste-dattente) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/patiënten-verdwijnen-uit-de-wachtlijst) English Show submenu for translations - [Ga terug naar TurnUp](https://app.turnup.be/) [Ga terug naar TurnUp](https://app.turnup.be/) Looking for help? Choose a category below or use the search bar. - There are no suggestions because the search field is empty. 1. [Practice Helpdesk](https://helpdesk.turnup.world/en/practice?hsLang=en) 2. [Waitlist & Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en) 3. [Waitlist](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#waitlist) March 5, 2026 # Patients disappear from the waiting list. ## This article explains why patients are removed from the waitlist and how you can easily manage and restore them when needed. ### Why patients are removed from the waitlist There are three main reasons why patients may no longer appear on your list: 1. **Appointment expiration**: Once a patient's scheduled appointment time has passed, such as today at 11:00 am, they are automatically removed from the list. 2. **Self-unsubscribe**: Patients have the ability to opt out themselves by clicking a button to be taken off the list. 3. **Front desk removal**: The front desk staff also have the option to manually remove patients from the list. ### Where can I see removed patients? 1. Open **TurnUp World**. 2. Navigate to the **Unsubscribed** module on the right side of the screen. Here, you will find an overview of all patients who are no longer on your waitlist. ![unsubscribed-module](https://helpdesk.turnup.world/hs-fs/hubfs/unsubscribed-module.png?width=670&height=349&name=unsubscribed-module.png) ### How to add a patient back to the waitlist If a patient was removed from the waitlist **by mistake**, you can easily re-add them: 1. Go to the **Unsubscribed** tab. 2. Click on the patient you want to re-add. 3. A pop-up window will open. 4. Click **Add to waitlist** to place the patient back on the waitlist. ![resubscribe-patients](https://helpdesk.turnup.world/hs-fs/hubfs/resubscribe-patients.png?width=670&height=374&name=resubscribe-patients.png)   - [Getting Started With TurnUp](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#main-content) - [Getting started with TurnUp](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#getting-started-with-turnup) - [Billing & Pricing](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#billing-pricing) - [TurnUp For Providers](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#turnup-for-providers) - [Integration & synchronization](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#main-content) - [TurnUp World x Progenda](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-progenda) - [TurnUp World x Exquise NextGen](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-exquise-nextgen) - [TurnUp World x Dentally](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentally) - [TurnUp World x DentAdmin](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentadmin) - [Waitlist & Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#main-content) - [Waitlist](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#waitlist) - [Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#patients) - [Last-minute appointments](https://helpdesk.turnup.world/en/practice/last-minute-appointments?hsLang=en) - [Reminders & No-Show Management](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#main-content) - [No-Show Follow-Up](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#no-show-follow-up) - [AI Outbound Callcenter](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#ai-outbound-callcenter) - [Settings & Administration](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#main-content) - [Employees](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#employees) - [Treatments](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#treatments) - [Organization](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#organization) - [Insights & Reporting](https://helpdesk.turnup.world/en/practice/insights-reporting?hsLang=en) - [Mobile App](https://helpdesk.turnup.world/en/practice/mobile-app?hsLang=en) - [Support](https://helpdesk.turnup.world/en/practice/support?hsLang=en#main-content) - [Technical issues](https://helpdesk.turnup.world/en/practice/support?hsLang=en#technical-issues) - [TurnUp Academy](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#main-content) - [Account & Access](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#account-access) - [Courses & Learning paths](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#courses-learning-paths) - [TurnUp Legacy](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#main-content) - [General operation & demo](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#general-operation-demo) - [Creating & managing last-minute appointments](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#creating-managing-last-minute-appointments) - [Cancelling & troubleshooting last-minutes](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#cancelling-troubleshooting-last-minutes) - [Issues with linking & processing](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#issues-with-linking-processing) - [Help for Your Patients](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#main-content) - [Registration & Enrollment](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#registration-enrollment) - [Appointments & Notifications](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#appointments-notifications) [![Logo\_white-01](https://helpdesk.turnup.world/hs-fs/hubfs/Logo_white-01.png?width=85&height=85&name=Logo_white-01.png "Logo_white-01")](https://www.turnup.world?hsLang=en) TurnUp World Knowledge Base Copyright © 2025, TurnUp BV