--- title: No-show actions - Appointment Confirmations and Cancellations via TurnUp description: no-show --- [Skip to content](https://helpdesk.turnup.world/en/practice/no-show-actions-appointment-confirmations-and-cancellations-via-turnup#main-content) - [English](https://helpdesk.turnup.world/en/practice/no-show-actions-appointment-confirmations-and-cancellations-via-turnup) - [Français](https://helpdesk.turnup.world/fr/cabinet/actions-no-show-confirmations-et-annulations-de-rendez-vous-via-turnup) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/no-show-acties-bevestigingen-en-annulaties-van-afspraken-via-turnup-) English Show submenu for translations [![MicrosoftTeams-image (28).png\]](https://helpdesk.turnup.world/hs-fs/hubfs/MicrosoftTeams-image%20(28).png?width=85&height=85&name=MicrosoftTeams-image%20(28).png)](https://app.turnup.be) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/practice/no-show-actions-appointment-confirmations-and-cancellations-via-turnup) - [Français](https://helpdesk.turnup.world/fr/cabinet/actions-no-show-confirmations-et-annulations-de-rendez-vous-via-turnup) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/no-show-acties-bevestigingen-en-annulaties-van-afspraken-via-turnup-) English Show submenu for translations - [Ga terug naar TurnUp](https://app.turnup.be/) [Ga terug naar TurnUp](https://app.turnup.be/) Looking for help? Choose a category below or use the search bar. - There are no suggestions because the search field is empty. 1. [Practice Helpdesk](https://helpdesk.turnup.world/en/practice?hsLang=en) 2. [Integration & synchronization](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en) 3. [TurnUp World x Dentally](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentally) January 27, 2026 # No-show actions - Appointment Confirmations and Cancellations via TurnUp ## Actions no-show ### ✅ What happens when a patient confirms an appointment? When a patient confirms their appointment through TurnUp (via app, email, or SMS), this confirmation is **automatically synced with Dentally**: - The appointment is marked as **“Confirmed”** in Dentally. ![](https://helpdesk.turnup.world/hs-fs/hubfs/%7B5621CE72-0CD7-458B-B99B-A5347F0B1110%7D-png.png?width=350&height=115&name=%7B5621CE72-0CD7-458B-B99B-A5347F0B1110%7D-png.png) - **No confirmation email** is sent by default (this may be subject to future updates). ### ❌ What happens when a patient cancels? If a patient cancels an appointment through TurnUp: - The appointment is **immediately cancelled in Dentally**. - The patient receives a **cancellation email** (note: current design is still being improved). - A new **automatic last-minute slot** may be generated depending on waitlist availability. ![](https://storage.googleapis.com/whale-media/54908292-26b9-40e2-9b99-4509b9fd4e03/uploaded-files/1763628037640.png) See related article: Automatic Last-Minutes - [Getting Started With TurnUp](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#main-content) - [Getting started with TurnUp](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#getting-started-with-turnup) - [Billing & Pricing](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#billing-pricing) - [TurnUp For Providers](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#turnup-for-providers) - [Integration & synchronization](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#main-content) - [TurnUp World x Progenda](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-progenda) - [TurnUp World x Exquise NextGen](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-exquise-nextgen) - [TurnUp World x Dentally](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentally) - [TurnUp World x DentAdmin](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentadmin) - [Waitlist & Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#main-content) - [Waitlist](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#waitlist) - [Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#patients) - [Last-minute appointments](https://helpdesk.turnup.world/en/practice/last-minute-appointments?hsLang=en) - [Reminders & No-Show Management](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#main-content) - [No-Show Follow-Up](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#no-show-follow-up) - [AI Outbound Callcenter](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#ai-outbound-callcenter) - [Settings & Administration](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#main-content) - [Employees](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#employees) - [Treatments](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#treatments) - [Organization](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#organization) - [Insights & Reporting](https://helpdesk.turnup.world/en/practice/insights-reporting?hsLang=en) - [Mobile App](https://helpdesk.turnup.world/en/practice/mobile-app?hsLang=en) - [Support](https://helpdesk.turnup.world/en/practice/support?hsLang=en#main-content) - [Technical issues](https://helpdesk.turnup.world/en/practice/support?hsLang=en#technical-issues) - [TurnUp Academy](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#main-content) - [Account & Access](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#account-access) - [Courses & Learning paths](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#courses-learning-paths) - [TurnUp Legacy](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#main-content) - [General operation & demo](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#general-operation-demo) - [Creating & managing last-minute appointments](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#creating-managing-last-minute-appointments) - [Cancelling & troubleshooting last-minutes](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#cancelling-troubleshooting-last-minutes) - [Issues with linking & processing](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#issues-with-linking-processing) - [Help for Your Patients](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#main-content) - [Registration & Enrollment](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#registration-enrollment) - [Appointments & Notifications](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#appointments-notifications) [![Logo\_white-01](https://helpdesk.turnup.world/hs-fs/hubfs/Logo_white-01.png?width=85&height=85&name=Logo_white-01.png "Logo_white-01")](https://www.turnup.world?hsLang=en) TurnUp World Knowledge Base Copyright © 2025, TurnUp BV