--- title: How to use the patients page in TurnUp? description: How to use the patients page in TurnUp? --- [Skip to content](https://helpdesk.turnup.world/en/practice/how-to-use-the-patients-page-in-turnup#main-content) - [English](https://helpdesk.turnup.world/en/practice/how-to-use-the-patients-page-in-turnup) - [Français](https://helpdesk.turnup.world/fr/cabinet/comment-utiliser-la-page-patients-dans-turnup-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/hoe-gebruik-je-de-patiëntenpagina-in-turnup) English Show submenu for translations [![MicrosoftTeams-image (28).png\]](https://helpdesk.turnup.world/hs-fs/hubfs/MicrosoftTeams-image%20(28).png?width=85&height=85&name=MicrosoftTeams-image%20(28).png)](https://app.turnup.be) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/practice/how-to-use-the-patients-page-in-turnup) - [Français](https://helpdesk.turnup.world/fr/cabinet/comment-utiliser-la-page-patients-dans-turnup-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/hoe-gebruik-je-de-patiëntenpagina-in-turnup) English Show submenu for translations - [Ga terug naar TurnUp](https://app.turnup.be/) [Ga terug naar TurnUp](https://app.turnup.be/) Looking for help? Choose a category below or use the search bar. - There are no suggestions because the search field is empty. 1. [Practice Helpdesk](https://helpdesk.turnup.world/en/practice?hsLang=en) 2. [Waitlist & Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en) 3. [Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#patients) September 1, 2026 # How to use the patients page in TurnUp? ## The patients page gives you a complete overview of a patient at a glance: their appointments, status and communication with the practice. ### 📍 Where do I find the patients page? 1. Go to the TurnUp application. 2. Click **Patients** in the menu. 3. You immediately see the full patient list. ### 📋 The patient list: what each column means Besides the basic details (name, phone number, date of birth, gender), a few columns help you day to day: - **Last seen**: the patient's most recent appointment. - **Next appointment**: what's still coming up, if anything. - **Waitlist**: whether the patient is waiting for an earlier slot and is on the waitlist. - **Last contact**: when TurnUp last messaged the patient, and through which channel. - **App status**: shows whether the patient has the TurnUp app. - **Notification status**: shows whether the patient has TurnUp notifications switched on. ### ⚙️ What you can look up per patient Use the search bar at the top to look up a patient. You can search by name, email address or phone number. Each row in the list has a set of actions on the right: - **View**: opens the full patient card. ![Patient-card-EN-1](https://helpdesk.turnup.world/hs-fs/hubfs/Patient-card-EN-1.png?width=670&height=498&name=Patient-card-EN-1.png) - **Edit**: change the patient's details. - **View communication**: opens the communication log, filtered to this patient. ![View-communication-patient-button](https://helpdesk.turnup.world/hs-fs/hubfs/View-communication-patient-button.png?width=236&height=242&name=View-communication-patient-button.png) ![Patient-communication-overview](https://helpdesk.turnup.world/hs-fs/hubfs/Patient-communication-overview.png?width=670&height=385&name=Patient-communication-overview.png) - **Invite**: invite the patient to the TurnUp app. - **Enable/disable notifications**: switch the practice's messages for this patient on or off. More info on notifications [here](https://helpdesk.turnup.world/en/praktijk/hoe-kan-ik-een-pati%C3%ABnt-uitschrijven-voor-turnup-meldingen?hsLang=en). - **Delete**: deletes the patient record. - **Remove and exclude from sync**: this is the GDPR deletion. Permanent and cannot be undone. More info [here](https://helpdesk.turnup.world/en/praktijk/pati%C3%ABnt-verwijderen-gdpr?hsLang=en). ### ✉️ Inviting patients to the app At the top of the list you'll find the **Invite on app** button. This lets you invite all patients at once, with the choice between everyone or only patients with an upcoming appointment. ![](https://helpdesk.turnup.world/hs-fs/hubfs/image-png-Sep-01-2026-07-32-36-5752-AM.png?width=670&height=70&name=image-png-Sep-01-2026-07-32-36-5752-AM.png) ### 💬 From patient to communication, and back Want to see not just the patient card, but also exactly what the practice sent that patient? You can do that in three places: - **From a patient**: click **View communication** to open the log with all messages for that patient. - **From an appointment**: click the communication icon on an appointment to open the conversation for that exact appointment straight away. - **From a no-show**: the no-show dialog has the same link, so you immediately see what was sent before the patient didn't show up. ### 🚀 What's in it for you - You find the right patient, or a whole group, faster by searching or filtering on things like waitlist, last contact or notification status. - You get a complete overview of the communication with a patient, or just one specific appointment, in a single click. - You invite all patients to download the TurnUp app in one go. Any questions? Check the helpdesk or contact the [TurnUp support team](https://www.turnup.world/support/?hsLang=en). We're happy to help. - [Getting Started With TurnUp](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#main-content) - [Getting started with TurnUp](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#getting-started-with-turnup) - [Billing & Pricing](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#billing-pricing) - [TurnUp For Providers](https://helpdesk.turnup.world/en/practice/getting-started-with-turnup?hsLang=en#turnup-for-providers) - [Integration & synchronization](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#main-content) - [TurnUp World x Progenda](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-progenda) - [TurnUp World x Exquise NextGen](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-exquise-nextgen) - [TurnUp World x Dentally](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentally) - [TurnUp World x DentAdmin](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-dentadmin) - [Waitlist & Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#main-content) - [Waitlist](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#waitlist) - [Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#patients) - [Last-minute appointments](https://helpdesk.turnup.world/en/practice/last-minute-appointments?hsLang=en) - [Reminders & No-Show Management](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#main-content) - [No-Show Follow-Up](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#no-show-follow-up) - [AI Outbound Callcenter](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#ai-outbound-callcenter) - [Settings & Administration](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#main-content) - [Employees](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#employees) - [Treatments](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#treatments) - [Organization](https://helpdesk.turnup.world/en/practice/settings-administration?hsLang=en#organization) - [Insights & Reporting](https://helpdesk.turnup.world/en/practice/insights-reporting?hsLang=en) - [Mobile App](https://helpdesk.turnup.world/en/practice/mobile-app?hsLang=en) - [Support](https://helpdesk.turnup.world/en/practice/support?hsLang=en#main-content) - [Technical issues](https://helpdesk.turnup.world/en/practice/support?hsLang=en#technical-issues) - [TurnUp Academy](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#main-content) - [Account & Access](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#account-access) - [Courses & Learning paths](https://helpdesk.turnup.world/en/practice/turnup-academy?hsLang=en#courses-learning-paths) - [TurnUp Legacy](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#main-content) - [General operation & demo](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#general-operation-demo) - [Creating & managing last-minute appointments](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#creating-managing-last-minute-appointments) - [Cancelling & troubleshooting last-minutes](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#cancelling-troubleshooting-last-minutes) - [Issues with linking & processing](https://helpdesk.turnup.world/en/practice/turnup-legacy?hsLang=en#issues-with-linking-processing) - [Help for Your Patients](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#main-content) - [Registration & Enrollment](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#registration-enrollment) - [Appointments & Notifications](https://helpdesk.turnup.world/en/practice/help-for-your-patients?hsLang=en#appointments-notifications) [![Logo\_white-01](https://helpdesk.turnup.world/hs-fs/hubfs/Logo_white-01.png?width=85&height=85&name=Logo_white-01.png "Logo_white-01")](https://www.turnup.world?hsLang=en) TurnUp World Knowledge Base Copyright © 2025, TurnUp BV