--- title: How do I ensure correct patient synchronization in TurnUp World using Progenda? description: Progenda --- [Skip to content](https://helpdesk.turnup.world/en/practice/how-do-i-ensure-correct-patient-synchronization-in-turnup-world-using-progenda#main-content) - [English](https://helpdesk.turnup.world/en/practice/how-do-i-ensure-correct-patient-synchronization-in-turnup-world-using-progenda) - [Français](https://helpdesk.turnup.world/fr/cabinet/comment-assurer-une-synchronisation-correcte-des-patients-dans-turnup-world-via-progenda-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/hoe-zorg-ik-voor-een-correcte-synchronisatie-van-patiënten-in-turnup-world-via-progenda) English Show submenu for translations [![MicrosoftTeams-image (28).png\]](https://helpdesk.turnup.world/hs-fs/hubfs/MicrosoftTeams-image%20(28).png?width=85&height=85&name=MicrosoftTeams-image%20(28).png)](https://app.turnup.be) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/practice/how-do-i-ensure-correct-patient-synchronization-in-turnup-world-using-progenda) - [Français](https://helpdesk.turnup.world/fr/cabinet/comment-assurer-une-synchronisation-correcte-des-patients-dans-turnup-world-via-progenda-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/hoe-zorg-ik-voor-een-correcte-synchronisatie-van-patiënten-in-turnup-world-via-progenda) English Show submenu for translations - [Ga terug naar TurnUp](https://app.turnup.be/) [Ga terug naar TurnUp](https://app.turnup.be/) Looking for help? Choose a category below or use the search bar. - There are no suggestions because the search field is empty. 1. [Practice Helpdesk](https://helpdesk.turnup.world/en/practice?hsLang=en) 2. [Integration & synchronization](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en) 3. [TurnUp World x Progenda](https://helpdesk.turnup.world/en/practice/integration-synchronization?hsLang=en#turnup-world-x-progenda) January 27, 2026 # How do I ensure correct patient synchronization in TurnUp World using Progenda? ## Accurate phone number data is key to syncing patient profiles between your calendar system and TurnUp World. If you're using Progenda with a practice management system (such as DentAdmin or CareConnect), it’s essential that the **patient’s mobile phone number is correctly entered in the PMS system**. TurnUp World relies heavily on the mobile number to match and sync patients. If it’s missing or incorrect: - The patient will **not sync properly**. - The patient will **not be visible in the TurnUp World app**. - Reminder communication may **fail to send**. **✅ What to check?** Ensure the mobile number is correctly, fully, and uniquely entered in your PMS. 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