--- title: How do I ensure correct appointment follow-up? description: How do I ensure correct appointment follow-up? --- [Skip to content](https://helpdesk.turnup.world/en/practice/how-do-i-ensure-correct-appointment-follow-up#main-content) - [English](https://helpdesk.turnup.world/en/practice/how-do-i-ensure-correct-appointment-follow-up) - [Français](https://helpdesk.turnup.world/fr/cabinet/comment-assurer-un-bon-suivi-des-rendez-vous-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/hoe-zorg-ik-voor-een-correcte-afspraakopvolging) English Show submenu for translations [![MicrosoftTeams-image (28).png\]](https://helpdesk.turnup.world/hs-fs/hubfs/MicrosoftTeams-image%20(28).png?width=85&height=85&name=MicrosoftTeams-image%20(28).png)](https://app.turnup.be) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/practice/how-do-i-ensure-correct-appointment-follow-up) - [Français](https://helpdesk.turnup.world/fr/cabinet/comment-assurer-un-bon-suivi-des-rendez-vous-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/hoe-zorg-ik-voor-een-correcte-afspraakopvolging) English Show submenu for translations - [Ga terug naar TurnUp](https://app.turnup.be/) [Ga terug naar TurnUp](https://app.turnup.be/) Looking for help? Choose a category below or use the search bar. - There are no suggestions because the search field is empty. 1. [Practice Helpdesk](https://helpdesk.turnup.world/en/practice?hsLang=en) 2. [Reminders & No-Show Management](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en) 3. [No-Show Follow-Up](https://helpdesk.turnup.world/en/practice/reminders-no-show-management?hsLang=en#no-show-follow-up) June 7, 2026 # How do I ensure correct appointment follow-up? ## For proper follow-up of patient appointments via TurnUp, a number of things are essential. ### 👤 **Patient details** Make sure every patient has a **phone number and an email address**. This allows us to use both channels to send reminders and confirmation requests, increasing the chances that the patient actually sees them. ### 📅 **Appointment details** Every appointment must have a patient, treatment, chair, and calendar. Only then will the appointment sync correctly with TurnUp and allow the full follow-up to be initiated. ### ✅ **What does this mean for you?** With complete and correct data in your practice software: - Appointments are correctly synchronised in TurnUp - Reminders and confirmation requests are sent automatically - You reach patients via two channels and increase the chances of a response - You keep better control of your schedule and reduce no-shows ### ❓ **Questions?** Contact our team via **support**. 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