--- title: How can I unsubscribe a patient from TurnUp notifications? description: How can I unsubscribe a patient from TurnUp notifications? --- [Skip to content](https://helpdesk.turnup.world/en/practice/how-can-i-unsubscribe-a-patient-from-turnup-notifications#main-content) - [English](https://helpdesk.turnup.world/en/practice/how-can-i-unsubscribe-a-patient-from-turnup-notifications) - [Français](https://helpdesk.turnup.world/fr/cabinet/comment-désinscrire-un-patient-des-notifications-turnup-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/hoe-kan-ik-een-patiënt-uitschrijven-voor-turnup-meldingen) English Show submenu for translations [![MicrosoftTeams-image (28).png\]](https://helpdesk.turnup.world/hs-fs/hubfs/MicrosoftTeams-image%20(28).png?width=85&height=85&name=MicrosoftTeams-image%20(28).png)](https://app.turnup.be) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/practice/how-can-i-unsubscribe-a-patient-from-turnup-notifications) - [Français](https://helpdesk.turnup.world/fr/cabinet/comment-désinscrire-un-patient-des-notifications-turnup-) - [Nederlands](https://helpdesk.turnup.world/nl/praktijk/hoe-kan-ik-een-patiënt-uitschrijven-voor-turnup-meldingen) English Show submenu for translations - [Ga terug naar TurnUp](https://app.turnup.be/) [Ga terug naar TurnUp](https://app.turnup.be/) Looking for help? Choose a category below or use the search bar. - There are no suggestions because the search field is empty. 1. [Practice Helpdesk](https://helpdesk.turnup.world/en/practice?hsLang=en) 2. [Waitlist & Patients](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en) 3. [Waitlist](https://helpdesk.turnup.world/en/practice/waitlist-patients?hsLang=en#waitlist) March 3, 2026 # How can I unsubscribe a patient from TurnUp notifications? ## Does a patient no longer wish to receive TurnUp notifications? As a practice, you can unsubscribe a patient from notifications that are linked to your practice. As a practice, you have the option to **manually unsubscribe a patient** from TurnUp notifications related to your practice. In this article, we explain **how this works**, **what the consequences are**, and **what is important to know**. ### 🔕 What does unsubscribing a patient mean? When a patient is unsubscribed from TurnUp notifications, they will no longer receive communications from **your practice via TurnUp**, such as: - appointment reminders - last-minute invitations - other notifications or updates This applies to **email, SMS, and app notifications**. ### ⚙️ How can I unsubscribe a patient as a practice? You can unsubscribe a patient via the **Patients page** in TurnUp World: 1. Go to the **Patients** module 2. Search for the relevant patient 3. Click the **three dots (⋯)** under *Actions* 4. Select **“Disable notifications”** ![opt-out-notifications](https://helpdesk.turnup.world/hs-fs/hubfs/opt-out-notifications.png?width=670&height=181&name=opt-out-notifications.png) After this action, the patient will no longer receive TurnUp notifications from your practice. On the patients list, a new column will appear: **Notification status**. This allows you to immediately see whether a patient is **active** or **unsubscribed** from notifications. ### 🔄 Can I re-subscribe a patient? When a patient has been unsubscribed from TurnUp notifications: - the practice **cannot re-enable notifications** itself - the patient **cannot re-enable notifications independently** To reactivate notifications, **TurnUp Support must be contacted**. ### ℹ️ Good to know A patient can always unsubscribe themselves from TurnUp notifications related to **your practice** or from **all practices** they are registered with. 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