--- title: Appointments not visible in the app? description: Appointments not visible in the app --- [Skip to content](https://helpdesk.turnup.world/en/patient/appointments-not-visible-in-the-app#main-content) - [English](https://helpdesk.turnup.world/en/patient/appointments-not-visible-in-the-app) - [Français](https://helpdesk.turnup.world/fr/patient/que-faire-si-mes-rendez-vous-napparaissent-pas-dans-l-application) - [Nederlands](https://helpdesk.turnup.world/nl/patient/afspraken-niet-zichtbaar-in-de-app) English Show submenu for translations ![Logo\_white-01](https://helpdesk.turnup.world/hs-fs/hubfs/Logo_white-01.png?width=100&height=100&name=Logo_white-01.png) Open main navigation Close main navigation - - [English](https://helpdesk.turnup.world/en/patient/appointments-not-visible-in-the-app) - [Français](https://helpdesk.turnup.world/fr/patient/que-faire-si-mes-rendez-vous-napparaissent-pas-dans-l-application) - [Nederlands](https://helpdesk.turnup.world/nl/patient/afspraken-niet-zichtbaar-in-de-app) English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Patient Helpdesk](https://helpdesk.turnup.world/en/patient?hsLang=en) 2. [TurnUp App](https://helpdesk.turnup.world/en/patient/turnup-app?hsLang=en) 3. [Use of the TurnUp app](https://helpdesk.turnup.world/en/patient/turnup-app?hsLang=en#use-of-the-turnup-app) March 2, 2026 # Appointments not visible in the app? ## What should you do if you don’t immediately see your appointment in the mobile app? #### 1. Date filter is set incorrectly In the **“My appointments”** tab, you can filter appointments starting from a specific date. It’s possible that this date filter was changed or set incorrectly. Please check whether the filter shows the correct time period. #### 2. No internet connection when loading If there was no internet connection when opening the app, appointments may not load or may only be partially displayed. Make sure you have a **stable internet connection**. ### What if you still don’t see anything? To help us investigate this properly, we kindly ask you to send a **screenshot or a short video** via our support form. This allows us to check whether there is a technical issue. **Tip:** Also verify that you are registered with the **correct mobile phone number and email address** at your practice. Appointments are linked based on this information. - [Manage appointments](https://helpdesk.turnup.world/en/patient/manage-appointments?hsLang=en#main-content) - [Manage appointments](https://helpdesk.turnup.world/en/patient/manage-appointments?hsLang=en#manage-appointments) - [Waitlist & last-minutes](https://helpdesk.turnup.world/en/patient/waitlist-last-minutes?hsLang=en) - [Account & Registration](https://helpdesk.turnup.world/en/patient/account-registration?hsLang=en) - [Notifications](https://helpdesk.turnup.world/en/patient/notifications?hsLang=en) - [TurnUp App](https://helpdesk.turnup.world/en/patient/turnup-app?hsLang=en#main-content) - [Account creation](https://helpdesk.turnup.world/en/patient/turnup-app?hsLang=en#account-creation) - [Use of the TurnUp app](https://helpdesk.turnup.world/en/patient/turnup-app?hsLang=en#use-of-the-turnup-app) - [About TurnUp & Privacy](https://helpdesk.turnup.world/en/patient/about-turnup-privacy?hsLang=en#main-content) - [About TurnUp](https://helpdesk.turnup.world/en/patient/about-turnup-privacy?hsLang=en#about-turnup) - [Privacy & GDPR](https://helpdesk.turnup.world/en/patient/about-turnup-privacy?hsLang=en#privacy-gdpr) - [Support](https://helpdesk.turnup.world/en/patient/support?hsLang=en) [![Logo\_white-01](https://helpdesk.turnup.world/hs-fs/hubfs/Logo_white-01.png?width=100&height=100&name=Logo_white-01.png "Logo_white-01")](http://www.turnup.be) TurnUp World Patient Help Center Copyright © 2026, TurnUp BV